{"id":963,"date":"2025-09-15T02:50:10","date_gmt":"2025-09-14T23:50:10","guid":{"rendered":"https:\/\/fixandrun.com\/?page_id=963"},"modified":"2025-09-15T03:29:26","modified_gmt":"2025-09-15T00:29:26","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/fixandrun.com\/index.php\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]<\/p>\n<article class=\"text-token-text-primary w-full focus:outline-none scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"request-WEB:fe282cdc-1142-4428-b83d-5f74a2f2f839-1\" data-testid=\"conversation-turn-4\" data-scroll-anchor=\"false\" data-turn=\"assistant\">\n<div class=\"text-base my-auto mx-auto [--thread-content-margin:--spacing(4)] thread-sm:[--thread-content-margin:--spacing(6)] thread-lg:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\">\n<div class=\"[--thread-content-max-width:40rem] thread-sm:[--thread-content-max-width:40rem] thread-lg:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\">\n<div class=\"flex max-w-full flex-col grow\">\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"ee50d690-ab40-4ea7-acca-9830cef2163b\" data-message-model-slug=\"gpt-5\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\">\n<div class=\"markdown prose dark:prose-invert w-full break-words dark markdown-new-styling\">\n<p data-start=\"218\" data-end=\"253\"><b>sep 2024<\/b><\/p>\n<p data-start=\"255\" data-end=\"587\">Fix&amp;Run we respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website <a class=\"decorated-link cursor-pointer\" target=\"_new\" rel=\"noopener\" data-start=\"501\" data-end=\"547\">https:\/\/fixandrun.com<\/a>, make a booking, or use our services.<\/p>\n<hr data-start=\"589\" data-end=\"592\" \/>\n<h2 data-start=\"594\" data-end=\"624\">1. Information We Collect<\/h2>\n<p data-start=\"625\" data-end=\"677\">We may collect the following types of information:<\/p>\n<ul data-start=\"679\" data-end=\"1317\">\n<li data-start=\"679\" data-end=\"847\">\n<p data-start=\"681\" data-end=\"847\"><strong data-start=\"681\" data-end=\"705\">Personal Information<\/strong>: Name, email address, phone number, billing details, and information provided when booking a service, requesting support, or contacting us.<\/p>\n<\/li>\n<li data-start=\"848\" data-end=\"987\">\n<p data-start=\"850\" data-end=\"987\"><strong data-start=\"850\" data-end=\"869\">Service Details<\/strong>: Location for on-site visits, preferred appointment times, and information relevant to providing technical support.<\/p>\n<\/li>\n<li data-start=\"988\" data-end=\"1159\">\n<p data-start=\"990\" data-end=\"1159\"><strong data-start=\"990\" data-end=\"1010\">Transaction Data<\/strong>: Payment information (processed securely through trusted third-party providers such as WooCommerce payment gateways), order history, and invoices.<\/p>\n<\/li>\n<li data-start=\"1160\" data-end=\"1317\">\n<p data-start=\"1162\" data-end=\"1317\"><strong data-start=\"1162\" data-end=\"1180\">Technical Data<\/strong>: IP address, browser type, device information, and website usage data collected automatically through cookies or similar technologies.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1319\" data-end=\"1322\" \/>\n<h2 data-start=\"1324\" data-end=\"1359\">2. How We Use Your Information<\/h2>\n<p>&nbsp;<\/p>\n<p data-start=\"1360\" data-end=\"1389\">We use your information to:<\/p>\n<ul data-start=\"1391\" data-end=\"1770\">\n<li data-start=\"1391\" data-end=\"1450\">\n<p data-start=\"1393\" data-end=\"1450\">Provide and manage IT support and field visit services.<\/p>\n<\/li>\n<li data-start=\"1451\" data-end=\"1514\">\n<p data-start=\"1453\" data-end=\"1514\">Process bookings and payments securely through WooCommerce.<\/p>\n<\/li>\n<li data-start=\"1515\" data-end=\"1593\">\n<p data-start=\"1517\" data-end=\"1593\">Communicate with you regarding your orders, bookings, or support requests.<\/p>\n<\/li>\n<li data-start=\"1594\" data-end=\"1653\">\n<p data-start=\"1596\" data-end=\"1653\">Improve our website, services, and customer experience.<\/p>\n<\/li>\n<li data-start=\"1654\" data-end=\"1708\">\n<p data-start=\"1656\" data-end=\"1708\">Maintain records for billing and legal compliance.<\/p>\n<\/li>\n<li data-start=\"1709\" data-end=\"1770\">\n<p data-start=\"1711\" data-end=\"1770\">Detect and prevent fraudulent or unauthorized activities.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1772\" data-end=\"1775\" \/>\n<h2 data-start=\"1777\" data-end=\"1807\">3. Sharing of Information<\/h2>\n<p data-start=\"1808\" data-end=\"1883\">We do <strong data-start=\"1814\" data-end=\"1821\">not<\/strong> sell or rent your information. We may share data only with:<\/p>\n<ul data-start=\"1885\" data-end=\"2393\">\n<li data-start=\"1885\" data-end=\"2004\">\n<p data-start=\"1887\" data-end=\"2004\"><strong data-start=\"1887\" data-end=\"1908\">Service Providers<\/strong>: Payment processors, booking systems, and IT support tools necessary to deliver our services.<\/p>\n<\/li>\n<li data-start=\"2005\" data-end=\"2198\">\n<p data-start=\"2007\" data-end=\"2198\"><strong data-start=\"2007\" data-end=\"2035\">Team Members\/Technicians<\/strong>: Limited personal details (such as name, service location, and contact number) may be shared with assigned Fix&amp;Run technicians to complete your service request.<\/p>\n<\/li>\n<li data-start=\"2199\" data-end=\"2304\">\n<p data-start=\"2201\" data-end=\"2304\"><strong data-start=\"2201\" data-end=\"2222\">Legal Obligations<\/strong>: When required by law or in response to valid requests from public authorities.<\/p>\n<\/li>\n<li data-start=\"2305\" data-end=\"2393\">\n<p data-start=\"2307\" data-end=\"2393\"><strong data-start=\"2307\" data-end=\"2329\">Business Transfers<\/strong>: In case of merger, acquisition, or restructuring of Fix&amp;Run.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2395\" data-end=\"2398\" \/>\n<h2 data-start=\"2400\" data-end=\"2441\">4. Cookies and Tracking Technologies<\/h2>\n<p>&nbsp;<\/p>\n<p data-start=\"2442\" data-end=\"2487\">We use cookies and similar technologies to:<\/p>\n<ul data-start=\"2489\" data-end=\"2642\">\n<li data-start=\"2489\" data-end=\"2542\">\n<p data-start=\"2491\" data-end=\"2542\">Keep track of bookings and shopping cart details.<\/p>\n<\/li>\n<li data-start=\"2543\" data-end=\"2590\">\n<p data-start=\"2545\" data-end=\"2590\">Improve site functionality and performance.<\/p>\n<\/li>\n<li data-start=\"2591\" data-end=\"2642\">\n<p data-start=\"2593\" data-end=\"2642\">Analyze website usage for service improvements.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2644\" data-end=\"2710\">You can manage or disable cookies through your browser settings.<\/p>\n<hr data-start=\"2712\" data-end=\"2715\" \/>\n<h2 data-start=\"2717\" data-end=\"2738\">5. Data Security<\/h2>\n<p>&nbsp;<\/p>\n<p data-start=\"2739\" data-end=\"2955\">We implement strict measures to protect your information, including secure payment processing, restricted employee access, and encrypted connections (SSL). However, no internet transmission is completely risk-free.<\/p>\n<hr data-start=\"2957\" data-end=\"2960\" \/>\n<h3 data-start=\"2962\" data-end=\"2981\">6. Your Rights<\/h3>\n<p data-start=\"2982\" data-end=\"3010\">You may have the right to:<\/p>\n<ul data-start=\"3012\" data-end=\"3181\">\n<li data-start=\"3012\" data-end=\"3074\">\n<p data-start=\"3014\" data-end=\"3074\">Access, update, or request deletion of your personal data.<\/p>\n<\/li>\n<li data-start=\"3075\" data-end=\"3130\">\n<p data-start=\"3077\" data-end=\"3130\">Withdraw consent for certain processing activities.<\/p>\n<\/li>\n<li data-start=\"3131\" data-end=\"3181\">\n<p data-start=\"3133\" data-end=\"3181\">Request details of the data we hold about you.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3183\" data-end=\"3258\">To exercise these rights, please contact us at <strong data-start=\"3230\" data-end=\"3255\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3232\" data-end=\"3253\">info@fixandrun.com<\/a><\/strong>.<\/p>\n<hr data-start=\"3260\" data-end=\"3263\" \/>\n<h3 data-start=\"3265\" data-end=\"3306\">7. Field Visits and On-Site Services<\/h3>\n<p>&nbsp;<\/p>\n<p data-start=\"3307\" data-end=\"3548\">When you request on-site support, we may collect your service address and share it only with the assigned Fix&amp;Run technician. All technicians are bound by confidentiality agreements to protect your information and the data on your devices.<\/p>\n<hr data-start=\"3550\" data-end=\"3553\" \/>\n<h3 data-start=\"3555\" data-end=\"3581\">8. Children\u2019s Privacy<\/h3>\n<p data-start=\"3582\" data-end=\"3699\">Our services are not directed to individuals under 16, and we do not knowingly collect personal data from children.<\/p>\n<hr data-start=\"3701\" data-end=\"3704\" \/>\n<h3 data-start=\"3706\" data-end=\"3736\">9. Changes to This Policy<\/h3>\n<p data-start=\"3737\" data-end=\"3858\">We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.<\/p>\n<hr data-start=\"3860\" data-end=\"3863\" \/>\n<h3 data-start=\"397\" data-end=\"429\">10. Refund &amp; Exchange Policy<\/h3>\n<p data-start=\"430\" data-end=\"486\">At <strong data-start=\"433\" data-end=\"444\">Fix&amp;Run<\/strong>, customer satisfaction is our priority.<\/p>\n<ul data-start=\"488\" data-end=\"1162\">\n<li data-start=\"488\" data-end=\"662\">\n<p data-start=\"490\" data-end=\"662\"><strong data-start=\"490\" data-end=\"509\">Service Refunds<\/strong>: If a service cannot be completed due to technical limitations from our side, you are entitled to a partial or full refund depending on the situation.<\/p>\n<\/li>\n<li data-start=\"663\" data-end=\"874\">\n<p data-start=\"665\" data-end=\"692\"><strong data-start=\"665\" data-end=\"689\">Non-Refundable Cases<\/strong>:<\/p>\n<ul data-start=\"695\" data-end=\"874\">\n<li data-start=\"695\" data-end=\"825\">\n<p data-start=\"697\" data-end=\"825\">If the issue results from external factors beyond our control (e.g., third-party services, customer environment restrictions).<\/p>\n<\/li>\n<li data-start=\"828\" data-end=\"874\">\n<p data-start=\"830\" data-end=\"874\">If the service was delivered successfully.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"875\" data-end=\"1069\">\n<p data-start=\"877\" data-end=\"1069\"><strong data-start=\"877\" data-end=\"906\">Product Refunds\/Exchanges<\/strong> (if you sell hardware or parts): Items may be exchanged or refunded within <strong data-start=\"982\" data-end=\"993\">30 days <\/strong>of purchase if unused, in original condition, and with proof of purchase.<\/p>\n<\/li>\n<li data-start=\"1070\" data-end=\"1162\">\n<p data-start=\"1072\" data-end=\"1162\">Refunds are processed through the original payment method within <strong data-start=\"1137\" data-end=\"1159\">7\u201314 business days<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"3860\" data-end=\"3863\" \/>\n<h3 data-start=\"3865\" data-end=\"3884\">11.Shipping &amp; Service Duration Policy<\/h3>\n<p data-start=\"154\" data-end=\"243\">At <strong data-start=\"157\" data-end=\"168\">Fix&amp;Run<\/strong>, we strive to deliver our services and products quickly and efficiently.<\/p>\n<h5 data-start=\"245\" data-end=\"266\">On-Site Services<\/h5>\n<ul data-start=\"267\" data-end=\"489\">\n<li data-start=\"267\" data-end=\"401\">\n<p data-start=\"269\" data-end=\"401\">For confirmed bookings, technicians are usually available within <strong data-start=\"334\" data-end=\"349\">24\u201348 hours<\/strong>, depending on location and schedule availability.<\/p>\n<\/li>\n<li data-start=\"402\" data-end=\"489\">\n<p data-start=\"404\" data-end=\"489\">Emergency visits may be arranged upon request (subject to technician availability).<\/p>\n<\/li>\n<\/ul>\n<h5 data-start=\"491\" data-end=\"511\">Remote Services<\/h5>\n<ul data-start=\"512\" data-end=\"663\">\n<li data-start=\"512\" data-end=\"601\">\n<p data-start=\"514\" data-end=\"601\">Remote support is typically provided <strong data-start=\"551\" data-end=\"574\">within the same day<\/strong> of booking confirmation.<\/p>\n<\/li>\n<li data-start=\"602\" data-end=\"663\">\n<p data-start=\"604\" data-end=\"663\">In most cases, sessions are scheduled within a few hours.<\/p>\n<\/li>\n<\/ul>\n<h5 data-start=\"665\" data-end=\"702\">Product Shipping (if applicable)<\/h5>\n<ul data-start=\"703\" data-end=\"1000\">\n<li data-start=\"703\" data-end=\"757\">\n<p data-start=\"705\" data-end=\"757\">Orders are processed within <strong data-start=\"733\" data-end=\"754\">1\u20132 business days<\/strong>.<\/p>\n<\/li>\n<li data-start=\"758\" data-end=\"831\">\n<p data-start=\"760\" data-end=\"831\">Standard delivery within Cairo typically takes <strong data-start=\"807\" data-end=\"828\">2\u20134 business days<\/strong>.<\/p>\n<\/li>\n<li data-start=\"832\" data-end=\"926\">\n<p data-start=\"834\" data-end=\"926\">Nationwide shipping across Egypt may take <strong data-start=\"876\" data-end=\"897\">3\u20137 business days<\/strong>, depending on the courier.<\/p>\n<\/li>\n<li data-start=\"927\" data-end=\"1000\">\n<p data-start=\"929\" data-end=\"1000\">Tracking details will be provided once the order has been dispatched.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"3860\" data-end=\"3863\" \/>\n<h2 data-start=\"3865\" data-end=\"3884\">12. Contact Us<\/h2>\n<p>&nbsp;<\/p>\n<p data-start=\"3885\" data-end=\"3961\">If you have any questions about this Privacy Policy, please contact us at:<\/p>\n<p data-start=\"3963\" data-end=\"4096\"><strong data-start=\"3963\" data-end=\"3974\">Fix&amp;Run<\/strong><br data-start=\"3974\" data-end=\"3977\" \/>Email: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3984\" data-end=\"4005\">info@fixandrun.com<\/a><\/p>\n<p data-start=\"3963\" data-end=\"4096\">Mobile : 01004137570<br data-start=\"4005\" data-end=\"4008\" \/>Phone: 02 33056461<\/p>\n<p data-start=\"3963\" data-end=\"4096\">Website: <a class=\"decorated-link cursor-pointer\" target=\"_new\" rel=\"noopener\" data-start=\"4048\" data-end=\"4094\">https:\/\/www.fixandrun.com<\/a><\/p>\n<p data-start=\"4103\" data-end=\"4319\" data-is-last-node=\"\" data-is-only-node=\"\">\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"flex min-h-[46px] justify-start\"><\/div>\n<\/div>\n<\/div>\n<\/article>\n<article class=\"text-token-text-primary w-full focus:outline-none scroll-mt-(--header-height)\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"19b88a0a-6d4e-4e17-ac36-ea9f90cccdf3\" data-testid=\"conversation-turn-5\" data-scroll-anchor=\"false\" data-turn=\"user\">\n<div class=\"text-base my-auto mx-auto pt-12 [--thread-content-margin:--spacing(4)] thread-sm:[--thread-content-margin:--spacing(6)] thread-lg:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\">\n<div class=\"[--thread-content-max-width:40rem] thread-sm:[--thread-content-max-width:40rem] thread-lg:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col\" tabindex=\"-1\">\n<div class=\"flex justify-end\"><\/div>\n<\/div>\n<\/div>\n<\/article>\n<article class=\"text-token-text-primary w-full focus:outline-none scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"request-WEB:fe282cdc-1142-4428-b83d-5f74a2f2f839-2\" data-testid=\"conversation-turn-6\" data-scroll-anchor=\"false\" data-turn=\"assistant\">\n<div class=\"text-base my-auto mx-auto [--thread-content-margin:--spacing(4)] thread-sm:[--thread-content-margin:--spacing(6)] thread-lg:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\">\n<div class=\"[--thread-content-max-width:40rem] thread-sm:[--thread-content-max-width:40rem] thread-lg:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\">\n<div class=\"flex max-w-full flex-col grow\">\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"394b581b-2ae0-429b-bc2d-10f32a2b7aa5\" data-message-model-slug=\"gpt-5\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\">\n<div class=\"markdown prose dark:prose-invert w-full break-words dark markdown-new-styling\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n<article class=\"text-token-text-primary w-full focus:outline-none scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"request-WEB:fe282cdc-1142-4428-b83d-5f74a2f2f839-3\" data-testid=\"conversation-turn-8\" data-scroll-anchor=\"false\" data-turn=\"assistant\">\n<div class=\"text-base my-auto mx-auto [--thread-content-margin:--spacing(4)] thread-sm:[--thread-content-margin:--spacing(6)] thread-lg:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\">\n<div class=\"[--thread-content-max-width:40rem] thread-sm:[--thread-content-max-width:40rem] thread-lg:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\">\n<div class=\"flex max-w-full flex-col grow\">\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"88c172d2-67ff-49cf-8990-47c1e56d279f\" data-message-model-slug=\"gpt-5\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\">\n<div class=\"markdown prose dark:prose-invert w-full break-words dark markdown-new-styling\">\n<p data-start=\"1377\" data-end=\"1501\">\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] sep 2024 Fix&amp;Run we respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https:\/\/fixandrun.com, make a booking, or use our services. 1. Information We Collect We may collect the following [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-963","page","type-page","status-publish","hentry","without-image"],"_links":{"self":[{"href":"https:\/\/fixandrun.com\/index.php\/wp-json\/wp\/v2\/pages\/963","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fixandrun.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fixandrun.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fixandrun.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fixandrun.com\/index.php\/wp-json\/wp\/v2\/comments?post=963"}],"version-history":[{"count":4,"href":"https:\/\/fixandrun.com\/index.php\/wp-json\/wp\/v2\/pages\/963\/revisions"}],"predecessor-version":[{"id":13498,"href":"https:\/\/fixandrun.com\/index.php\/wp-json\/wp\/v2\/pages\/963\/revisions\/13498"}],"wp:attachment":[{"href":"https:\/\/fixandrun.com\/index.php\/wp-json\/wp\/v2\/media?parent=963"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}