Privacy Policy

sep 2024

Fix&Run we respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://fixandrun.com, make a booking, or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing details, and information provided when booking a service, requesting support, or contacting us.
Service Details: Location for on-site visits, preferred appointment times, and information relevant to providing technical support.
Transaction Data: Payment information (processed securely through trusted third-party providers such as WooCommerce payment gateways), order history, and invoices.
Technical Data: IP address, browser type, device information, and website usage data collected automatically through cookies or similar technologies.

2. How We Use Your Information

We use your information to:

Provide and manage IT support and field visit services.
Process bookings and payments securely through WooCommerce.
Communicate with you regarding your orders, bookings, or support requests.
Improve our website, services, and customer experience.
Maintain records for billing and legal compliance.
Detect and prevent fraudulent or unauthorized activities.

3. Sharing of Information

We do not sell or rent your information. We may share data only with:

Service Providers: Payment processors, booking systems, and IT support tools necessary to deliver our services.
Team Members/Technicians: Limited personal details (such as name, service location, and contact number) may be shared with assigned Fix&Run technicians to complete your service request.
Legal Obligations: When required by law or in response to valid requests from public authorities.
Business Transfers: In case of merger, acquisition, or restructuring of Fix&Run.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Keep track of bookings and shopping cart details.
Improve site functionality and performance.
Analyze website usage for service improvements.

You can manage or disable cookies through your browser settings.

5. Data Security

We implement strict measures to protect your information, including secure payment processing, restricted employee access, and encrypted connections (SSL). However, no internet transmission is completely risk-free.

6. Your Rights

You may have the right to:

Access, update, or request deletion of your personal data.
Withdraw consent for certain processing activities.
Request details of the data we hold about you.

To exercise these rights, please contact us at [email protected].

7. Field Visits and On-Site Services

When you request on-site support, we may collect your service address and share it only with the assigned Fix&Run technician. All technicians are bound by confidentiality agreements to protect your information and the data on your devices.

8. Children’s Privacy

Our services are not directed to individuals under 16, and we do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

10. Refund & Exchange Policy

At Fix&Run, customer satisfaction is our priority.

Service Refunds: If a service cannot be completed due to technical limitations from our side, you are entitled to a partial or full refund depending on the situation.
Non-Refundable Cases:
- If the issue results from external factors beyond our control (e.g., third-party services, customer environment restrictions).
- If the service was delivered successfully.
Product Refunds/Exchanges (if you sell hardware or parts): Items may be exchanged or refunded within 30 days of purchase if unused, in original condition, and with proof of purchase.
Refunds are processed through the original payment method within 7–14 business days.

11.Shipping & Service Duration Policy

At Fix&Run, we strive to deliver our services and products quickly and efficiently.

On-Site Services

For confirmed bookings, technicians are usually available within 24–48 hours, depending on location and schedule availability.
Emergency visits may be arranged upon request (subject to technician availability).

Remote Services

Remote support is typically provided within the same day of booking confirmation.
In most cases, sessions are scheduled within a few hours.

Product Shipping (if applicable)

Orders are processed within 1–2 business days.
Standard delivery within Cairo typically takes 2–4 business days.
Nationwide shipping across Egypt may take 3–7 business days, depending on the courier.
Tracking details will be provided once the order has been dispatched.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Fix&Run
Email: [email protected]

Mobile : 01004137570
Phone: 02 33056461

Website: https://www.fixandrun.com

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